Frequently asked questions about payments.

Payment

Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Roxy

General

What’s your return policy?

How do I make a return within Australia?

How do I return an item in store? (Australia only)

Do you offer exchanges?

Warranty and Terms of Use

How do I submit a warranty claim?

How do I return an item within New Zealand?

Wetsuit warranty

Third-Party retailer warrranty

Returns and Refunds

Track my order

Do you offer free shipping?

What is your shipping policy?

Do you ship worldwide?

Split shipment

Customs import duties and taxes for NZ

Click & Collect

Shipping & Delivery

Can I edit or add anything to my order?

What is your cancellation policy?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Order Issues

My Orders

What is Roxy Girl Club?

What do I get for joining Roxy Girl Club?

How do I earn offers and rewards?

How do I use a reward?

How do I get free shipping?

What happens if I return items from a loyalty order?

How do I view my points?

My purchase is not appearing in my points balance. What should I do?

Do my loyalty points have an expiration date?

Do my rewards have an expiration date?

Can I use my reward on other Liberated family brands?

How do I update details in my account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

What payment methods do you accept?

Women's Tops & Outwear

Women's Swimwear Tops/Bras

Women's Swimwear Bottoms

Women's Wetsuits & Springsuits

Women's Footwear

Women's Caps & Beanies

Women's Sun Hats

Women's Hooded Towels

Women's Helmets

Women's Snow Gloves

Women's Snow Bottoms

Women's Snow Jackets

Women's Rash Vests

Women's Skirts

Women's Dresses

Women's Shorts & Pants

Women's Size Guides

Girls 8-16 Clothing

Girls 2-7 Clothing

Baby Clothing

Girls 2-7 Footwear

Girls 8-16 Footwear

Girls 2-7 Snow Gloves

Girls 8-16 Snow Gloves

Girls Snow Helmet

Girls 2-7 Hats & Beanies

Girls 8-16 Hats & Beanies

Girl's Size Guides

Size Guide

When will my gift card expire?

Can I buy a physical gift card?

Can I use my e gift card in store?

When will I receive my gift card?

Can I earn loyalty points on gift cards?

Can I use more than one gift card at checkout?

How do I redeem my gift card?

How do I check my gift card balance?

Can I get a refund?

Can I purchase a gift card to use in NZ

Gift Cards

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